Cancellation & Refunds
Simple, fair, and designed with you in mind
Refund Structure
We keep it simple:
| When You Cancel | Refund Amount |
|---|---|
| 24+ hours before tour | 100% Full Refund ✓ |
| Less than 24 hours before tour | No Refund |
Rescheduling ALWAYS FREE
Plans change, we get it!
- Reschedule anytime - before or after the 24-hour window
- No service charges - completely free
- No restrictions - pick any available future date
- Easy process - just WhatsApp or email us
Weather & Force Majeure
If We Cancel Your Tour
Due to severe weather, natural disasters, government restrictions, or unforeseen circumstances:
- 100% full refund, OR
- Free rescheduling to any future date (no expiry)
Heavy Rain Policy
- Light rain: Tours proceed as scheduled (we provide guidance on rain gear)
- Heavy rain/storms: We'll contact you 2-3 hours before tour start
- Your choice: Full refund OR reschedule for free
Arrival & Important Information
Please Arrive on Time
- Arrive 10 minutes before the scheduled start time
- Meeting point: [Your meeting point address]
Late Arrival
Running late? Don't worry!
- Call or WhatsApp us immediately: +91 8433931859
- We're a walking tour - we'll be moving through different locations
- We'll guide you to where we are and help you catch up with the group
- However, if you're significantly late, the tour will proceed without you
No-Show Policy
- No-show (not arriving or contacting us): No refund
- Always contact us if you're running late - we're here to help!
Booking & Payment
How Booking Works
- 100% advance payment required to confirm your booking
- Confirmation email sent to you within 24 hours
- Small groups only - maximum 10 guests per tour
Refund Processing
- Processed within 5-7 business days
- Credited to your original payment method
- Bank processing may take additional 3-5 days
- You'll receive a refund confirmation email
Need to Cancel or Reschedule?
Email: info@scenesyndicate.com
WhatsApp: +91 8433931859
Call: +91 8433931859
Include your booking ID and we'll respond within 2-4 hours!
Why We Have This Policy
We operate with small groups (max 10 guests) and dedicated local guides who've spent 20+ years uncovering Mumbai's hidden stories.
Our policy helps us:
- Maintain intimate group sizes for better experience
- Fairly compensate our expert local guides
- Keep prices affordable for everyone
- Plan authentic experiences with care
Thank you for understanding and supporting local, authentic experiences! 🙏
Special Circumstances
We understand that emergencies happen. In case of:
- Medical emergencies
- Family emergencies
- Travel disruptions (flight cancellations, etc.)
Please contact us at info@scenesyndicate.com
We'll work with you on a case-by-case basis to find the best solution. We're humans talking to humans!
Terms & Conditions
- This policy is effective from the date of booking
- Scene Syndicate reserves the right to cancel any booking with full refund
- All disputes are subject to Mumbai jurisdiction
- By booking with us, you agree to these terms
Last Updated: January 22, 2026